Question 1

What is CashMonster?

Accepted Answer

CashMonster is a free rewards platform where you earn real money by completing offers, taking surveys, watching ads, spinning the Monster Drop wheel, and more. Your earnings can be withdrawn to 10+ cryptocurrencies including Bitcoin, Ethereum, and USDT. The platform is available worldwide and supports 10 languages.

Question 2

Is CashMonster free to use?

Accepted Answer

Yes, completely free. There are no hidden fees, subscriptions, or charges. You sign up, start earning, and withdraw — that's it.

Question 3

How do I create an account?

Accepted Answer

You can sign up three ways:

• Email & Password — create an account at cashmonster.app/signup, verify your email, and you're in. You'll get a $0.50 signup bonus.
• Google — one-click signup with your Google account.
• Telegram — open our Telegram Mini App and your account is created automatically with a $0.50 bonus.

Question 4

Do I get a bonus for signing up?

Accepted Answer

Yes! New users receive a $0.50 signup bonus credited immediately. If you sign up through Telegram, you can earn an additional $0.50 for verifying your email and $0.10 for connecting your Telegram account.

Question 5

What countries is CashMonster available in?

Accepted Answer

CashMonster is available worldwide. However, the offers and surveys you see depend on your country — some providers have geo-restrictions. Users in Tier 1 countries (US, UK, Canada, Australia, Germany, etc.) typically see the most offers and highest payouts.

Question 6

Is there a mobile app?

Accepted Answer

There's no standalone app to download, but CashMonster works great on mobile browsers. Even better — if you use Telegram, you can access the full CashMonster experience inside the Telegram Mini App without leaving Telegram.

Question 7

What are the ways to earn on CashMonster?

Accepted Answer

There are several ways to earn:

• Offers — complete tasks like installing apps, reaching game levels, or signing up for services. Payouts range from a few cents to $50+.
• Surveys — share your opinions in market research surveys. Typically $0.20–$5.00 per survey.
• PTC (Paid-to-Click) — watch advertisements for 10–60 seconds and earn per view.
• Daily Tasks & Quests — complete daily, weekly, and lifetime challenges for bonus cash and lottery tickets.
• Monster Drop — spin the bonus wheel for instant prizes: cash, lottery tickets, jackpot tickets, and ticket boosts.
• Lottery — earn tickets automatically from your offer and survey earnings and win weekly cash prizes.
• Referrals — invite friends and earn lifetime commission on their earnings.

Question 8

How do offers work?

Accepted Answer

Browse the Offer Wall, pick a task (install an app, reach a game level, sign up for a service, etc.), and complete the requirements. Once the offer provider confirms completion, your balance is credited — usually within 24–48 hours, sometimes instantly.

Question 9

How do surveys work?

Accepted Answer

Go to the Surveys page, browse available surveys from four providers (BitLabs, CPX Research, PrimeSurvey, TheoremReach), and complete them to earn cash. Surveys are matched to your demographics — you'll see estimated time, reward amount, and a star rating based on the $/minute value. Credits typically appear within 5–30 minutes.

Question 10

What is PTC (Paid-to-Click)?

Accepted Answer

PTC stands for Paid-to-Click. You view advertisements for a set duration (10–60 seconds) and earn 33% of the advertiser's cost per click as your reward. The timer only counts down while you're actively watching — if you switch tabs, it pauses.

Question 11

Why was I screened out of a survey?

Accepted Answer

Surveys target specific demographics (age, location, interests, etc.). If your profile doesn't match what the researcher is looking for, you'll be screened out. This is normal — try another survey.

Question 12

What is Monster Drop?

Accepted Answer

Monster Drop is CashMonster's signature bonus wheel. Every spin awards one of four prize types:

• Cash — instant money added to your balance
• Lottery Tickets — tickets for the weekly lottery draw (10–2,000 per spin)
• Jackpot Tickets — tickets for the jackpot round (1–50 per spin)
• Ticket Boosts — 2x multiplier boosts for your ticket earnings (6, 12, or 24 hours)

Your VIP level multiplies cash and ticket prizes.

Question 13

How do VIP multipliers affect my prizes?

Accepted Answer

Your VIP level directly multiplies cash and ticket prizes:

• Bronze (VIP 1–10): 1x
• Silver (VIP 11–20): 2x
• Gold (VIP 21–30): 3x
• Platinum (VIP 31–40): 5x
• Diamond (VIP 41–50): 10x

Ticket Boosts are not affected by VIP multipliers.

Question 14

What are boosts and how do they work?

Accepted Answer

Boosts are 2x multiplier items you win from Monster Drop spins. They double all lottery and jackpot tickets you earn from offers and surveys for 6, 12, or 24 hours. Boosts are saved to your inventory when won — you choose when to activate them.

Question 15

What is the VIP program?

Accepted Answer

The VIP program rewards your earning activity with 50 levels across 5 tiers. As you earn more, you automatically level up and unlock bigger Monster Drop multipliers (up to 10x), chat badges, and unique level titles.

Question 16

Can I lose my VIP level?

Accepted Answer

No. VIP is based on lifetime earnings, which never decrease. Once you reach a level, it's yours permanently.

Question 17

How much do I need to earn to reach VIP 50?

Accepted Answer

$10,000 in lifetime earnings unlocks VIP Level 50 ("CashMonster") — the highest level with a 10x Monster Drop multiplier.

Question 18

How does the weekly lottery work?

Accepted Answer

Every Sunday at 9 PM UTC, a live lottery draw selects 10 winners from all users who hold lottery tickets. Winners are chosen by weighted random selection — more tickets means higher odds.

Question 19

How do I get lottery and jackpot tickets?

Accepted Answer

Tickets are earned automatically when you complete offers and surveys:

• 1 Lottery Ticket per $0.01 earned
• 1 Jackpot Ticket per $0.05 earned

You can also win tickets directly from Monster Drop spins and earn them as quest rewards. You can't buy tickets.

Question 20

What is the Jackpot Plinko?

Accepted Answer

Each weekly draw has a 10% chance of triggering the Jackpot round. If triggered, one jackpot ticket holder is randomly selected to play Plinko — a ball drops through 16 rows of pegs and lands in a bucket with a multiplier (from 2x up to 100x) applied to the jackpot pool.

Question 21

How do I withdraw my earnings?

Accepted Answer

Go to the Withdraw page, select your preferred cryptocurrency, enter your wallet address and the amount, then confirm. Your first withdrawal must be at least $10 and is held for 5 days for review. Subsequent withdrawals follow standard rules based on your Trust Score.

Question 22

How long do withdrawals take?

Accepted Answer

Speed depends on your Trust Score:

• Trusted users (80+) — repeat withdrawals are paid automatically within minutes.
• Standard users (50–79) — withdrawals are held for 48 hours, then your Trust Score is automatically re-checked. If it climbed to 80+, the withdrawal pays out instantly. Otherwise our team reviews it manually within 24 hours.
• First-ever withdrawal — held for 5 days regardless of score, then re-checked the same way.

Question 23

What is identity verification (KYC)?

Accepted Answer

Identity verification is a one-time security check required before your first withdrawal. It uses Veriff to confirm your identity with a government-issued ID. The process takes about 5–10 minutes and only needs to be done once.

Question 24

What payment methods are available?

Accepted Answer

We support 10+ cryptocurrencies through FaucetPay, including Bitcoin (BTC), Ethereum (ETH), USDT (Tether), Litecoin (LTC), Dogecoin (DOGE), and more. All payments are in crypto.

Question 25

How does the referral program work?

Accepted Answer

Share your unique referral link with friends. When someone signs up through your link and starts earning, you receive a lifetime commission on their earnings from offers, surveys, and PTC — automatically and indefinitely.

Question 26

How much commission do I earn?

Accepted Answer

You earn 10% commission on your referrals' offer and survey earnings. For PTC, you receive 33% of the advertiser's cost when your referral views an ad. High-volume affiliates can contact us for custom rates.

Question 27

Is there multi-level referral?

Accepted Answer

No. CashMonster uses a single-level referral system. You earn commission only on users you directly invite — not on their referrals' referrals.

Question 28

What is the Trust Score?

Accepted Answer

Your Trust Score (0–100) is a single number that summarizes how trustworthy your account looks based on three categories: Standing (reputation built over time), Integrity (financial cleanliness — chargebacks weigh most), and Identity (how you connect to the platform — VPN use, country consistency, multi-account flags). It updates automatically as you earn, verify, and withdraw.

Question 29

How is my Trust Score calculated?

Accepted Answer

It's a weighted average of three rings:

• Integrity (50%) — chargeback rate is dominant.
• Standing (30%) — account age (full credit at 6 months), VIP level, email + Telegram + KYC verifications.
• Identity (20%) — VPN/proxy ratio, country consistency, multi-account flags.

But chargebacks override everything. If your chargeback rate goes above 12%, your overall score is hard-capped in the Restricted zone regardless of how high your other rings are. Between 5% and 12% caps your score in the Limited zone. Keep chargebacks under 5% to unlock the full benefit of your other rings.

Every factor is visible on your Trust Score page with a green/yellow/red badge and a tip on how to improve it.

Question 30

How does my Trust Score affect my withdrawals?

Accepted Answer

Your Trust Score directly drives how withdrawals are processed:

• Trusted (80+) — repeat withdrawals are paid automatically within minutes.
• Standard (50–79) — withdrawals are held for 48 hours, then your score is automatically re-checked. If it reached 80+, the withdrawal pays out instantly. Otherwise our team reviews it manually within 24 hours.
• Limited (25–49) — withdrawals are not available until your score improves to 50+. The Withdraw button on your profile becomes a link to your Trust Score page.
• Restricted (< 25) — your account is automatically suspended when you attempt to withdraw. Contact support if you believe this is in error.

Your first ever withdrawal is held for 5 days (with a $10 minimum) regardless of score, then evaluated the same way.

Question 31

Why is my first withdrawal taking 5 days?

Accepted Answer

Every user's first withdrawal is held for a 5-day review period — this protects the platform from drive-by abuse. After 5 days, your Trust Score is automatically re-checked. If it's 80 or higher, your withdrawal is paid instantly. If not, our team reviews it manually within 24 hours. The 5-day hold only applies to your first withdrawal; future withdrawals follow standard rules.

Question 32

Why was my account suspended?

Accepted Answer

If your Trust Score drops below 25 (Restricted zone) and you try to withdraw, your account is automatically suspended. This usually happens when chargeback rate exceeds 12% with significant lifetime earnings, when multi-account patterns are detected, or when fraud signals accumulate. If you believe this is in error, contact support to appeal.

Question 33

Why is my Trust Score low?

Accepted Answer

Open your Trust Score page from your profile — every factor that pulls your score down is listed there with a yellow or red badge. The most common causes are: missing verifications (email, KYC, Telegram), frequent VPN use while earning, switching between countries often, or chargebacks on offer completions.

Question 34

How can I improve my Trust Score?

Accepted Answer

Three quick wins:

1. Complete email, KYC, and Telegram verifications — that's up to 40 free points on your Standing ring.
2. Stop using a VPN/proxy when earning — it lowers your Identity ring.
3. Keep chargebacks low by completing offers correctly (don't cancel app installs early, don't sign up with fake info). Chargeback rate is the #1 driver of your overall score.

Account age and VIP level also keep growing on their own as you stay active.

Question 35

How often does my Trust Score update?

Accepted Answer

Your score updates continuously as you use the platform. Major events — KYC approval, chargebacks, withdrawals, VIP level-ups — refresh it instantly.

Question 36

Can I chat with a low Trust Score?

Accepted Answer

Chat is available only to users in the Trusted (80+) and Standard (50–79) zones. If your score drops below 50 (Limited or Restricted), you can still read messages but cannot send them. Improve your score to regain chat access.

Question 37

How do I enable Two-Factor Authentication (2FA)?

Accepted Answer

Go to Settings → Security and enable 2FA. You'll scan a QR code with an authenticator app (Google Authenticator, Authy, or 1Password). Once enabled, you'll enter a 6-digit code each time you log in.

Question 38

I forgot my password — how do I reset it?

Accepted Answer

Click "Forgot Password" on the login page and enter your email. You'll receive a reset link within a few minutes. You can request up to 3 password resets per hour.

Question 39

How do I contact support?

Accepted Answer

Go to the Support page and create a ticket. Choose a category, describe your issue, and attach screenshots if needed (up to 10 images, 5MB each). Our team will respond and you'll receive an email notification when they reply.

Question 40

What languages does CashMonster support?

Accepted Answer

CashMonster is available in 10 languages: English, German, Spanish, French, Italian, Japanese, Korean, Portuguese, Turkish, and Chinese.

Frequently Asked Questions

Getting Started

Earning Money

Monster Drop

VIP Program

Lottery & Jackpot

Withdrawals & Payments

Referral Program

Trust Score

Account & Security

Still have questions?